Cancellation & Refund Policy

17-Day Money-Back Guarantee Terms

To ensure merchants can evaluate InstaReview with zero risk, all new paid subscription plans (Starter & Growth) come with an automatic 7-Day Guarantee.

• Window: The refund request must be initiated within 7 calendar days from the time of transaction.
• Full Refund: You will receive a 100% full refund of the software subscription amount paid.
• No Mandatory Questions: While we appreciate constructive feedback to improve our product, no lengthy justification is required to claim your refund.

2Subscription Cancellation

You may cancel your subscription renewal at any time prior to your next renewal billing date:

• Self-Service Cancellation: Navigate to Dashboard > Settings > Billing to view your active plan and cancel auto-renewals.
• Access Retention: Cancelling auto-renewal stops future billing charges while allowing you to continue using your account services until the current paid period ends.

3How to Request a Refund

Requesting a refund is simple and fast. Contact our billing department using either of the following channels:

4Refund Processing Timeline & Method

5Physical Merchandise & Hardware Replacement

Because physical items (QR standees and NFC cards) are custom-printed and programmed with merchant-specific credentials:

• Free Replacement: If a physical hardware item arrives broken, misprinted, or non-functional, we will issue a free replacement unit within 7 days of delivery notice.
• No Physical Return Necessary: You do not need to courier back damaged sample cards unless instructed by support.